Legal Refund and Transfer Policy

← All policies

In short

• Changed your mind? Full refund within 7 days if you haven't started using the program.
• 100x Engine and VIP: if you do the work and miss the target we agreed with you, we refund 100% of what you paid, including GST.
• Live Profile Reviews: full refund within 30 days, no questions asked.
• Every full refund is paid in full, with nothing deducted, within 10 to 15 business days.
• Your account, audience and content are always yours, refund or not.
• Who to write to: refunds, guarantee claims and payments (accounts@imprfct.io), disputes (legal@imprfct.io).

The details are below.

1. 7-day cooling-off (every plan)

You get a full refund if you ask (accounts@imprfct.io) within 7 days of your first payment, even if your start date is later, as long as you have not yet:

• attended any live session,
• opened any members-only material (Skool, Notion or recordings), or
• received any personal feedback or review.

2. Results, or your money back (100x Engine and VIP)

If you do the work and don't reach your target, we refund 100% of everything you've paid for that plan, including GST.

Your target. At onboarding, we agree your target and the time frame with you in writing, based on what you want from Instagram and where you're starting. For example: "3 quality leads in 3 months" (with what counts as a quality lead written down), or "monthly views at 3 times your starting level within 6 months". You get a copy, and our team works towards it with you. If no target was agreed in writing, the default applies: monthly views at least 3 times your starting monthly views, within 6 months.

What you need to do during that time frame:

• post at least 3 videos a week, in at least 85% of the weeks,
• attend at least 80% of the Happy Hour sessions held in that period, live or by watching the recording,
• share your Instagram Insights with your growth consultant once a month.

We track all three in our own records. You can ask to see them at any time, and we'll tell you early if you're falling behind so you have time to catch up.

How to claim. Email us (accounts@imprfct.io) within 30 days after your time frame ends, with screenshots of your Insights. We reply within 10 business days. If you met all three conditions and missed your target, we refund you in full.

After a refund. Your access ends. Your account, audience and content stay yours. The guarantee can be claimed once per person.

3. Live Profile Reviews: 30 days, no questions asked

If Live Profile Reviews isn't right for you, ask (accounts@imprfct.io) within 30 days of your first payment and we refund you in full. You don't need to give a reason.

4. When refunds don't apply

Outside sections 1 to 3 and section 5, we don't refund unused months or missed sessions. Most of what we deliver (onboarding, strategy, personal feedback) happens at the start. If you can't continue, you can transfer your seat instead (section 6).

5. If we end your membership

• Without cause: we give you 30 days' notice and refund the unused months, pro-rata.
• For a serious breach of our policies (see the Termination Policy): no refund. We always warn you first for anything less serious.

6. Transferring your seat

If you can't continue, you can transfer your remaining membership to another person.

• Transfer fee: ₹50,000 + GST, paid before the transfer.
• The new person must accept these policies and is subject to our usual approval.
• They get the remaining term only. The end date does not change.
• One transfer per membership. Your own access ends on the transfer date.
• To request one, write to us (accounts@imprfct.io).

7. How refunds are paid

• Refunds go back to the original payment method within 10 to 15 business days.
• Full refunds are paid in full, with nothing deducted for gateway charges or GST.
• For a full refund, we cancel your original invoice. For a partial refund, we cancel your original invoice and issue a new one for the amount we keep.
• If you paid by EMI, the refund goes to the lender first to close the loan.

8. Talk to us first

If something isn't working, write to us (accounts@imprfct.io). We reply within 5 business days, and most issues are fixable. You can still claim a refund or use any other right you have at any time.

9. Your version is locked

This policy applies as it stood on the day you paid. If we change it later, the change only applies to you if it gives you more.